Effective date: June 1, 2021
At Donkey Technologies Ltd, customer satisfaction is our utmost priority as we offer refunds, replacement of unwanted or defective products that you have previously purchased from us. This Refund Policy (the “Policy”) informs you about your right to return and receive a refund for products purchased on our website as well as describes the procedure, rules and guidelines relating to the return and refund for the products purchased on our website.
Please read this Policy carefully to understand your rights and also understand the requirements for the return and refund on products.
RETURN AND REFUND POLICY
We offer returns, refunds and repairs of damaged products according to the provisions of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund or repairs.
We offer refund for the products purchased if:
you notify us as soon as you receive your order.
Customers may be eligible for a refund provided that:
– The product is returned in its original packaging.
– The product must not be damaged or broken at the time of return.
– The product will be returned with the receipt issued for its purchase.
If the above conditions are not satisfied, we reserve the right to reject the return and refuse to grant a refund.
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
– You received what you ordered, but simply changed your mind about the product.
– You misused or mishandled the product in such a way that caused damage to the product.
– You were aware or notified of the problems with the product before making the purchase.
– You did not like your purchase or realized you had no use of it.
Other provisions of this Policy, we may not accept return of any product and refuse to grant a refund for the following products:
Underwear, Baby-items, and Food.
If you discover that the product you purchased from us is damaged during delivery:
– report the damage to us immediately upon discovery;
– ensure that the damaged product is returned in the same condition and packaging it was when it was received;
– we will organize for the repair and/or replacement of the damaged product, provided the damaged product is returned within the following period: 24 hours following your receipt of the product.
For all cases of refund on products, it is our policy that customers will bear all shipping costs or other costs associated with the return of the products.
If the product is being returned for repairs, customers will also bear the shipping costs and organize for the shipping, transportation and collection of the product.
HOW TO RETURN PRODUCTS
Products may be returned as follows:
-Call our customer service number.
-Products may be returned within: 24 hours following your receipt of the product.
-Returns are to be sent to the following address: Pot 1723 (Suite 28-30), Ademola Adetokunbo crescent, Wuse 2, Abuja.
-Refunds are issued at our discretion as we may reject, grant a refund, replace or repair damaged products.
For inquiries or comments regarding this Policy, kindly contact us: